Customer Care

Please read terms and conditions carefully before buying on stripis_ website.

By placing and order on our website you acknowledge to have read and agreed to the following terms and conditions.

If you have any questions or doubts, you should contact us at stripis@stripis.com before placing your order with us.

Note that we must receive payment of the whole price for the goods that you order before your order can be accepted.

Your credit card details are entered on a secured page and are transferred using SSL (Secure Sockets Layer) which keeps your data card secure. We do not store you card details on our server.

We only accept payments in Euro. As the recipient you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to. Payment of these is necessary to release your order.

Shipping rates:

_Italy 1/2 working days 9,90 euro

_Europe 7 working days 14,90 euro

_International 15/20 working days 19,90 euro

Europe and International fast and tracked shipping is available on request. If you are interested please send an email to us before purchase at stripis@stripis.com

If you are unhappy with your products in any way, they can be returned. All items must be unworn in their original condition, with all original tags and packaging intact to be eligible for return. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you. We will not accept returns for any non-faulty items that have been worn and/or tags removed.

If you wish to return your item and receive a full refund, the item in question needs to be posted/couriered back to us within 14 days of being received by you. Will have our delivery cost deducted from the amount refunded. Please be aware of our shipping costs.

You will have the choice of receiving a credit note or a refund to the value of the item at the time of purchase.  Please note refunds to Debit/Credit Cards normally clear in 1/2 days. Refunds to Paypal can take up to 30 days and are subject to Paypal refund regulations. stripis_ credit notes are valid for 6 months from the date of issue and can be redeemed on the stripis_ web store. If you want to purchase from the site with your Credit Note please contact us at stripis@stripis.com before making your purchase.

Returns and exchanges received outside the above time frames will not be accepted. For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. Please be aware that international customs duties and sales taxes will not be refunded for shipments outside the European Community (EC).